New B2B service from Patagonia
Footwear and apparel brand Patagonia has launched a new B2B e-commerce service in Europe through a new partnership with CenterStone Technologies, through which the company’s clients can preview the spring/summer 08 collection on a new, internet-based Customer Service tool. The free service has been designed to allow retailers to consult inventory, check product details, place orders and follow the status and shipping of their orders online.
"Customer service has always been a top priority for Patagonia. We interact with hundreds of specialty retailers in Europe every day, and could clearly see the need to offer them the ability to conduct business in a convenient and seamless way. Therefore, Patagonia Europe was looking for a reliable, multi-lingual, and multi-currency business-to-business (B2B) solution. With years of experience in our industry, iVendix was a natural answer. With iVendix, our dealers will be able to manage their orders 24/7 and access our inventory in real time. This should allow Patagonia Europe to increase its in-season sales, and customer service staff to provide more pro-active service. From an environmental point of view, we are also hoping that the B2B platform will limit the exchange of paper documents with our dealers,” said Nate Smith, vice president of International.
